2024 Education

This class explores the importance of creating a culture of doing things WITH your team, not TO your team and how to gain their support for the common goal of 100% disassembly. Often shops believe they are completely disassembling vehicles, however, we find the vehicles still have components that should have been R&I’d. Therefore, this course will look at the reasons WHY components need to be R&I’d from a vehicle and provide real-world examples for each reason.

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Leadership Breakfast with Mike Anderson- Invitation Only

All Executive Leadership Midwest

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CCC ONE product updates, new features and the use of AI.

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All Things Post Repair Inspection, Presented by Erin Solis, VP OEM and Industry Relations, Certified Collision Group.

See data from across the country on completed post-repair inspections and learn how to set up your shop to avoid being in a bad spot where it’s your possible bad repair being inspected.

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Join us for an engaging session where participants will gain valuable insights and be equipped with actionable strategies and resources. In this session, we learn how to move from a transactional to a relational approach with customers. Through practical examples and interactive exercises, attendees will learn to identify a customer’s DISC communication style, enabling them to adapt their communication effectively for each personality type.

Participants will walk away with sample scripts and other customer service resources that they can immediately implement in their repair shops. By exploring real-world scenarios and sharing proven principles, we will unlock the keys to designing exceptional customer experiences. Join us as we reimagine the customer experience and pave the way for unparalleled success in your repair shop journey.

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Are you frustrated that your paint team cannot seem to meet the production demands placed upon them? Are you looking for insight into how you could increase the paint department’s output? In this breakout, we will address the key contributing factors that drain production efficiencies and squash profits in our refinish areas. We will not only explore how these factors affect overall throughput and profitability but will also talk through real world solutions to help you take your paint production to the next level. This includes a tool and process that will clearly define your process and communicate those expectations through the organization.

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CEO of Car ADAS Solutions

The Critical Elements of Achieving OEM-Centric Calibrations

With all new vehicles now required to have a calibration, is it critical for collision repair facilities across the country to decide how they will meet this increasing demand. In the following presentation, Greg Peeters will discuss the critical elements to set up an OEM-Centric, highly successful calibration business. This includes advancements in software and equipment, training, implementation, and support. He will also share information about the importance of the calibration environment and proper documentation to mitigate liability.

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In this presentation followed by a panel discussion, Mike Anderson of Collision Advice will provide insights for attendees that want to grow their business and expand to multiple locations, Mike will discuss how to value a business, how to find potential targets for acquisition, when to staff, running a UCC report and much more. Following Mike’s presentation of insights, Mike will also lead a panel discussion with Ryan Clark of Eustis Collision and Casey Lund of Collision Leaders to gain insights into their strategies for growth.

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Digital Marketing Dynamics: Mastering Intent, Enhancing Discovery, Perfecting Nurturing

Digital Marketing Dynamics: Mastering Intent, Enhancing Discovery, Perfecting Nurturing is a comprehensive class tailored for collision repair shops, focused on understanding and leveraging the three pivotal aspects of digital marketing. It begins with “Intent,” where strategies are designed to attract customers actively seeking collision repair services. “Discovery” delves into optimizing your online presence to engage potential customers who stumble upon your content, even when they’re not immediately in need. Lastly, “Nurturing” focuses on maintaining a connection through social media and email marketing, ensuring your shop remains top-of-mind when services are needed, creating a seamless journey from awareness to loyalty.

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What the profit? Find out where profit leaks out of your collision center and how to patch the holes!

Overview: This presentation focuses on real-world examples where materials, labor, software, employees, and other areas may be leaking profits out of your business. There are collision centers all over the nation that are mindful of these areas – they are winning and collecting profits. Others simply let profit leak out of their business. This presentation will highlight some of the most common areas where profit leaks out, while offering advice and recommendations on how to plug those gaps and grow the profit!

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*Set Goals
*Listen to Public (What is the Best Customer Experience)
*Research Equipment, Education and Support for your Vehicle Mix
*Correct Procedures, Policies, Parts, and Processes
*Attracting and maintaining the right mix of Employees

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“What does success look like today and what will it look like tomorrow? Mike Anderson shares insights gleaned from traveling over 300 days a year working with hundreds of shops, OEM’s, software companies and his own personal experiences. He’ll discuss moving to a four-day work week, trends with OEM insurance, OEM certifications, and DRP versus non-DRP. Find out what ESG is and how it may impact our industry, trends on customer pay repair orders and why it is CRITICAL to build a relationship with the vehicle owner. Speculate on what the future holds for Innovation in scheduling and how AI may impact that. In addition, Mike will share his latest state-by-state Average labor hours per RO and per labor category and the consequences of “Being GREEDY!””

Jake from Lucid and his bearded friend Casey from Rivian take on an interactive discussion on what real certification means. What does your shop’s online presence look like? Do you have off-the-charts CSI and customer referrals? Do you hate EVs? WHY? Do you think it’s a fad?
Is my shop ready? Are my people ready? Are you prepared to ask for something that has never been asked for before in vehicle repair?
Capital expense for certification and adjusting your business model to sustain ongoing training and tooling.

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● Customer expectations; how to set them, and meet them!
● Blueprinting the repair; how to create a process for successful not stressful repairs,
● Quality control; inserting hard stops into your standard operating procedures to maintain
quality, control WIP and ensure goals are met,
● Finalizing the repair; sublets, QCs, and test drives

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Join us to build your accounting expertise and learn how to enhance the integration between your CCC Management System and your QuickBooks software. The day starts with how to correctly set up your account mapping, from setting up your Chart of Accounts in QuickBooks to mapping accounts from CCC ONE to QuickBooks. Learn how to set up the automatic connection between CCC and QuickBooks and how to troubleshoot any issues.

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AWARDS

Location- Main Stage On The Tradeshow Floor