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Alex Stapleton, Spanesi Americas Inc.

Jeramy Holloway, Spanesi Americas Inc.

Courtyard 2

Are You Measuring All of Your Repairs Correctly?

● Customer expectations; how to set them, and meet them!
● Blueprinting the repair; how to create a process for successful not stressful repairs,
● Quality control; inserting hard stops into your standard operating procedures to maintain
quality, control WIP and ensure goals are met,
● Finalizing the repair; sublets, QCs, and test drives

Courtyard 2

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