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Sheryl Driggers, Collision Advice

Courtyard 2

Beyond Translational to Relational

Join us for an engaging session where participants will gain valuable insights and be equipped with actionable strategies and resources. In this session, we learn how to move from a transactional to a relational approach with customers. Through practical examples and interactive exercises, attendees will learn to identify a customer’s DISC communication style, enabling them to adapt their communication effectively for each personality type.

Participants will walk away with sample scripts and other customer service resources that they can immediately implement in their repair shops. By exploring real-world scenarios and sharing proven principles, we will unlock the keys to designing exceptional customer experiences. Join us as we reimagine the customer experience and pave the way for unparalleled success in your repair shop journey.

Courtyard 2

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